Read our FAQ

About LoveyQ
How does LoveyQ attaches to my child ?
Main option to use provided 3M™ Medical Silicone Tape 2477P. It's safe, breathable, repositionable, fluid resistant medical silicon.
Additionally, you can secure the device with a diaper's mount or strap. All mounts included in the box.
Please mention, it's recommended to use silicone tape to secure the device on the belly or under the armpit of your baby. This way you get most accurate results.
Is LoveyQ a medical device?
LoveyQ is not a medical device. It is not intended for use as a medical device or to replace a medical device. It does not and is not intended to diagnose, cure, treat, alleviate, or prevent any disease or health condition, nor is it intended to investigate, replace or modify the anatomy or any physiological process. This product is only intended to assist you in tracking your baby's well-being and is not intended to replace you as a caregiver. You are responsible for the health and well-being of your baby as well as for following safe sleep, health, and care guidelines.
Why do I need your tracker for a healthy baby?
It's important to monitor vitals to see how your baby develops and grows. Recorded data will be useful for your regular pediatrician visits.
What health problems can LoveyQ predict?
LoveyQ does not predict anything now. We're developing machine learning algorithms, and once we can collect enough data, we're going to announce this feature.
What age can LoveyQ be worn until ?
There are no physical restrictions, but we recommend using the product for children from 0 to 3 years old.
How different is LoveyQ from its competitors?
LoveyQ monitors more vitals than any other home device on the market. The unique design, innovative technology and reasonable price make it the best available choice.
At what stage are R&D and production now?
We regularly update the product status in our Blog and Facebook community.
Does it attach safely and securely to my child ?
Yes it does. We use child safe, non-allergenic, biocompatibility tested materials. It's BPA-free and medical grade equipment.
Is it possible for my baby to swallow the device?
No. It's big enough to prevent that and small enough for comfortable wear.
Can the device cause any allergies to my child?
We use hypoallergenic high-grade medical silicone attached to LoveyQ and tested for biocompatibility materials in the device and do not expect any allergies.
Will my baby take off the device?
We recommend putting a bodysuit on the baby to additionally secure the device.
Is LoveyQ waterproof?
Yes, but you should remove the device during bathing.
I am getting false alarms.
Please set up alarm settings in your application to suit your needs. You can fully control every setting for vitals readings.
I want full access and control to my baby's data.
You can have full access to the raw data in our cloud. If you prefer to keep data locally, you can disconnect cloud storage. (some functions may not be available in this mode.)
How long can I keep LoveyQ on my baby?
We recommend removing it at least every 8-10 hours, to wipe under the device and dry your baby's skin.
Is Bluetooth in LoveyQ safe for my kid?
Yes, it's absolutely safe. We use Bluetooth Low Energy (BLE) in our device to ensure complete safety for child's heath.
What is airplane mode ?
In airplane mode, LoveyQ does not transmit real time data by Bluetooth, but saves it in local storage. When you place the device on a charging station, it starts transmitting saved data to the cloud. This mode is convenient for daily use when you need to take readings for historical data only.
Does LoveyQ measure oxygen level?
No. LoveyQ reads breath rate and many other vitals at the same time. It's enough to give you full peace of mind.
Payment and warranty
We don't charge you for Pre-Order, we keep your credit card securely in Stripe only. Your card will be charged $200 (special pre-order price) per device between July 1st and 15th. If the product is not ready to be shipped by July 1st 2021 your card will not be charged at all, instead we're going to contact you directly and notify about current production progress and when the product can be shipped. In case you are not ready to wait, or we did not get any reply from you within 2 weeks, your card details will be deleted from our records.
Yes, we offer a 1-year warranty from the date of purchase. Physical damage caused by pets or a user are not covered under the warranty.
What does "Risk free pre-order" mean?
Is there a warranty on the LoveyQ ?
Retail price $299. Pre-order price $200 (charged on the shipping date only, between July 1st and 15th 2021) Is it expensive? No. LoveyQ is innovative and the most complete baby health tracker on the market. Please see "How it works" section for all the technical specifications.
How much does LoveyQ costs?
No. You pay only for the device and nothing else.
Is there a monthly fee?
Why do you collect credit cards data ?
With your support, we hope to have enough guaranteed pre-orders to launch production.
Delivery and refund

Is shipping cost included?
Yes. Delivery is included within the US free of charge.
Can you deliver to another country?
Yes, but delivery cost will be at an extra charge, depending on the destination.
When will the product be shipped?
Development and production takes some time. We expect to start shipping around July 2021. No payment required at all, if we can't start delivery on July.
What is "Full refund on request"?
We guarantee not to charge your card unless the product is ready for shipment. In case you changed your mind and decided to opt-out, please send us a request by email and your card data will be deleted from our database permanently.
Can I return the product for a full refund?
Yes, you can get a full refund with no questions asked within one month from receiving the device if it's in order and undamaged.
All about the data
We believe that you should be able to build your own application or use your child's data anyway you like. Yes we offer API, and it's free and always will be.
Yes. You can download your kid's data in xlsx or csv formats.
Yes, to enable parents to access historical data. We also provide parents with the ability to download all their data or delete it. You can opt out and then your data will not be saved on the server, but locally on your phone.
Do you offer API access?
Can I download or export my data ?
Do you store data on a server?
Specifications
How does the battery work?
LoveyQ can last on single battery charge for up to 5 days.
I can't use my smartphone at the office.
You can get notifications at our website or get email notifications.
What is a Wi-Fi charging station and is it safe for my child?
It's an access point which connects directly to LoveyQ via Bluetooth and transmits data to cloud and your phone. This equipment, connected to the internet, lets you monitor your child when your phone is not in range of the direct Bluetooth connection with LoveyQ. At the same time it charges your device when it is placed on the charging deck. The Wi-Fi charging station is located a few meters away from your child, and it makes it totally safe for your baby.
Can I connect more than one phone to the device?
Yes you can. LoveyQ connects to the WI-FI charging station or to your phone directly. When it's connected to a WI-FI charging station which is connected to the internet, data is securely accessible on all your phones via our application and on our website.
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